About the Position Our client has a passion for delivering exceptional customer assistance. With over 15,000 employees globally, they are dedicated to providing timely assistance to their clients and customers. Working within the Travel Claims Team, this role will see you delivering optimum service by answering a variety of queries regarding new claims, existing claims and general policy information. Responsibilities include Answer inbound calls from customers regarding a variety of queries relating to travel claims / insurance Taking all necessary action to meet client expectations and solve problems in an efficient and timely manner Ensure that all records are reflective of the current status of the claim To ensure that customers are provided with professional and accurate information in a timely manner Provide outstanding service by answering questions professionally and developing a rapport with all relevant stakeholders. To be successful in this role you will have Well developed communication skills and the ability to influence, negotiate and resolve conflict The ability to manage a variety of tasks at any given time Excellent problem solving skills and the ability to interpret and understand policies and legislation Intermediate computer skills (Word & Excel) as well as the ability to adapt to new systems Be passionate about helping people and finding a solution to their needs Previous experience in a managing a range of customer enquiries. Full training as well as ongoing support is provided as is the opportunity for career progression opportunities. If successful you will work a rotating roster between 7am - 8pm Monday to Saturday, 38 hours per week. Work location is currently Toowong however will be moving to the Brisbane CBD in November/December 2018. Click APPLY to submit your application for this fantastic career opportunity. Positions to commence on 20th August 2018. By submitting an application you agree to our Privacy and Information Collection Policy located at Other information Company DFP Recruitment no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.

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Claims Consultant

By Bobby 0 0 4051
4 years ago
Brisbane Brisbane, Queensland, Australia


Last seen:  3 years ago